PRODUCT SERVICES
From spare parts to all-inclusive solutions at an affordable price!
Our offered products are among the most reliable in Technological market. But even the best instruments may over time deviate from their optimal performance and require adjustment or repair. If they ever do need to be repaired, professional handling is required to complete a repair/maintenance job and this need to be done through dedicated OEM trained engineers. We try our best to minimize the time your instruments have to be offline for repair or calibration purposes. Contact us to find out suitable service available for your product(s). We offer various service options. Choose the one that fits you best.
Extended Warranties
An extended warranty is superseded version of the warranty offered by the OEM. We offer extended warranties tailored according to your needs.
Calibration Services
Periodic calibration is essential. No matter which of our calibration service you pick, you never run the risk of being out of tolerance.
Spares/ Accessories
We are committed to serve our valuable clients with our service. Our spare parts concept ensures timely availability and delivery of required spares parts.
On-Site Installation/Commissioning
For high end Test Tools, On-Site Installation/commissioning is required. Based on contractual obligations, our trained engineers conduct the jobs professionally & efficiently.
Trainings
Knowledge is power. Which is why we offer tailored training modules for your teams.
Service Contracts
At the end of warranty period, Equipment’s up-to-date functionality is mandatory for day-to-day smooth operations. We offer Service Agreements tailored according to your requirements to run your system accurately & efficiently.
SERVICE LEVEL AGREEMENT
The mix and match approach of FIREFLY ENGINEERING service level agreements!
Your Gadgets accuracy runs the enitire system efficienly, thats why we emphasize to have SLAs to improve system efficiency. We would be pleased to learn more about your requirements and work with you to find the perfect SLA for you, based on our mix and match approach. Especially when an extremely high level of system reliability is required, our service level agreements pay off.
24/7 Problem Reporting
Any time & anywhere we offer you problem reporting round the clock. Say goodbye to tedious waits on service hotlines.
Standard Price Repair
Our Standard price repair gives you a comprehensive solution guaranteed all-inclusive prices, little handling, and efficient procedures.
Repair/ Maintenance Service
Periodic maintenance minimizes the chance of un-scheduled downtime. We are here to support you with our Maintenance services support tailored according to your needs.
Technical Support
We are your competent partner for all technical matters and we are pleased to provide you with solid advice and support against your highlighted queries.
Hardware Replacement
If hardware needs to be replaced, our service engineers handle the replacement process accurately & professionally under supervision of OEM support.
Spare Parts Pool
Our spare parts pool ensures the quick availability of spare parts for designated jobs.